A Pile of Sweaters

FAQS

You Asked, We Answered

WHAT IS YOUR RETURN POLICY?

   

  • FREE RETURNS FOR STORE CREDIT ONLY FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

  • HOW WILL I RECEIVE MY STORE CREDIT? 

    • Expect an emailed E-Gift Card within 3-5 business days of the delivery of your Return at our warehouse based on the high volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

  • Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact arijanasljivo@gmail.com  

WHAT ARE THE PAYMENT OPTIONS?

  • Visa, Mastercard, Discover, American Express, PayPal, Amazonpay and AfterPay.

HOW DO I TRACK MY PACKAGE

  • Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package.  Please allow 24 business hours for the tracking number to activate.